BeityFood Partner Privacy Policy

Last Updated: October 15, 2025

BeityFood Partner respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use the BeityFood Partner mobile application.

1. Information We Collect

We collect the following information when you use our app:

• Account Information: Name, phone number, email address, and profile details provided during registration or login (via Apple or Google).
• Images and Files (Media Library Access): We access your device's photo library only when you initiate the upload of files such as your restaurant logo or product photos. We collect these uploaded images to display on your chef profile and product listings. We do not collect or access your entire photo library without your specific action.
• Order Data: Detailed information regarding each transaction, including: Customer Name, Customer Address, Customer Phone Number, Chef Name, Items Ordered, Prices, Date of Order, Payment Proof (Customer Uploaded Deposit Receipts), and Order Status.
• Payment Method Addresses: Your designated payment account information, such as your Vodafone Cash number or InstaPay ID, provided for customer payment purposes. We do not store financial data, only these identifiers for transaction reference.
• Device Information: Device model, operating system version, and app version.
• Analytics & Diagnostics: Collected automatically via Firebase Analytics and Firebase Crashlytics to improve performance and stability. This data includes the device model, operating system version, unique device installation ID (non-advertising), crash logs, and app usage data.
• Push Notifications: Managed via Firebase Cloud Messaging (FCM).

2. How We Use Your Information

We use your information to:

• Manage your chef account and related operations, including displaying your uploaded logo and product images to customers.
• Display your designated Payment Method Addresses (e.g., Vodafone Cash number) to customers when they place an order to facilitate payment.
• Process and manage orders, including viewing and updating the Order Data listed in Section 1.
• Communicate important updates about your orders and app status.
• Support Platform Administration and Monitoring as detailed in Section 11.
• Improve app stability and performance using analytics and crash reports.
• Send optional notifications about order updates (which can be disabled from your device settings).

3. Data Retention

• Your personal data is retained as long as your account remains active.
• When you delete your account, your personal data will be permanently removed immediately.
• Only non-personal order records (Order Data without any identifying information) are kept and retained for 7 years for operational and statistical analysis purposes.

4. Data Security

We take appropriate technical and organizational measures, including encryption in transit (via SSL/TLS), to protect your data from unauthorized access, loss, or misuse.

5. Data Transfer

Your data may be processed or stored on servers located outside your country, including in the European Union (EU). We ensure such transfers comply with standard international data protection practices.

6. Account Management and Data Deletion

You can manage your account directly within the app.

If you wish to delete your account, you can use the "Delete Account" button available in the app OR you can request deletion by emailing us directly at the Contact Email in the last section.

Upon deletion:

• All your personal data (name, email, phone number, uploaded images, etc.) will be instantly removed.
• Order records will remain but will not contain any personal identifiers.
• You will receive confirmation once deletion is completed.

7. Third-Party Services (Service Providers)

Our app integrates with trusted third-party services (our Service Providers):

Supabase:

For authentication and database management. Data shared includes: Account Information, Order Data, Payment Method Addresses, and all uploaded Images/Files (logo, products, and customer-uploaded payment proofs).

Firebase Analytics & Crashlytics:

For analytics and app performance. Data shared includes: Device Information, Analytics & Diagnostics (as detailed in Section 1), and non-personal Order Data.

Firebase Cloud Messaging (FCM):

For push notifications. Data shared includes: Account Information and Device Information for delivery purposes.

Google Maps:

For navigation; external links open in the Maps app.

Sign in with Apple and Google:

For account authentication. Data shared includes: Name, Email, and a unique User ID.

These service providers process data only on our behalf and according to our instructions. We do not use cookies, as BeityFood Partner is a mobile application.

8. Payments

All payments occur outside the app (e.g., via Vodafone Cash, InstaPay, or cash on delivery).

We store your Payment Method Addresses (such as Vodafone Cash number or InstaPay ID) to display them to customers when they place orders.

Customers upload deposit receipts as proof of payment, which are stored securely and only visible to you and the customer.

We do not process, store, or handle actual payment transactions or financial data directly.

9. Your Rights

You can:

• Access, update, or delete your data (via the app or by contacting us).
• Disable push notifications from your device settings.
• Contact us for any privacy-related inquiries.

10. Children's Privacy

Our service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files immediately.

11. Platform Administration

Administrators have access to:

• Your chef profile information (name, email, phone, category)
• Your order history and statistics (completed orders, total revenue)
• Your product listings and pricing
• Customer order details to resolve disputes or provide support

Administrator access is strictly limited to operational purposes such as:

• Verifying chef accounts
• Resolving customer complaints or disputes
• Monitoring platform quality and compliance
• Providing technical support

Administrators are bound by confidentiality agreements and cannot use your data for personal purposes or share it with unauthorized third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify users of any significant changes by posting the new policy on this page and updating the "Last Updated" date at the top of the policy. Your continued use of the app after such updates constitutes your acceptance of the revised policy.

13. Contact Us