BeityFood Privacy Policy

Last Updated: October 5, 2025

BeityFood values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our BeityFood mobile application.

1. Information We Collect

We collect certain information to provide and improve our services. This includes:

• Personal Information: Name, phone number, email address, and any details provided during registration or while placing an order.
• Location Information: Your precise location is collected through the in-app Google Maps SDK or Apple Maps SDK only when the app is in use to identify and confirm your address for deliveries. You can update or disable location access at any time through your device settings.
• Usage Data: Device model, operating system, IP address, app version, time and date of use, features accessed, and crash logs (collected via Firebase).
• Images and Files (Media Library Access): Files uploaded by you, such as profile photos or payment receipts. We access your device's photo library only when you initiate the process of uploading a photo or receipt. We do not collect or upload your entire photo library.
• Reviews and Ratings: Any star rating and text comment you submit to rate a chef or order.
• Notifications: Firebase Cloud Messaging (FCM) is used to send order updates, status changes (accepted, preparing, on the way, delivered), and optional promotional notifications.
• Device Identifiers: We do not collect or use device advertising identifiers (such as IDFA or AAID) for tracking or serving personalized advertisements.

2. How We Use Your Information

We use your data to:

• Manage your account and connect you with chefs.
• Process and track your orders.
• Share your delivery address and order details securely with the chef who prepares your meal.
• Share your Reviews (rating and comment) with the respective chef for quality improvement; however, the review is kept anonymous and is not linked to your name or specific account details when shared with the chef.
• Send order status updates and important notifications.
• Improve the app experience and ensure service reliability using analytics and crash reports.
• Detect and prevent fraud or misuse.

3. Data Retention and Deletion

Your personal data is stored only as long as your account is active.

• When you delete your account through the in-app "Delete Account" option or by sending an email request, all personal data (name, phone, email, images) will be deleted instantly from our database.
• Order records and associated reviews will be kept for internal analytics and reporting, but personal information will be anonymized (e.g., your name will appear as "Account Deleted"). These anonymized records are retained for a period of 7 years for business auditing and statistical purposes.

4. Data Security

We use industry-standard security measures, including encryption in transit (via SSL/TLS), to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no internet-based service can be completely secure.

5. Data Transfer Outside the Country

Our database and services (via Supabase) are hosted in the European Union (EU). By using our app, you consent to the transfer and processing of your data outside Egypt in accordance with this policy. We ensure such transfers comply with standard international data protection practices.

6. Account Management and User Rights

You have full control over your account and personal data. You can:

• Access, modify, or delete your personal information.
• Delete your account instantly from within the app or by sending a request to the Contact Email listed in the last section.
• Revoke permissions (such as location or notifications) through your device settings.
• Disable promotional notifications at any time.

Once deleted, your personal data will be permanently removed from our database.

7. Third-Party Services (Service Providers)

We use the following trusted third-party services (our Service Providers) who process data strictly on our behalf:

Supabase:

Used for authentication and database management (Core App Functionality). The data shared includes: Personal Information, Order Data, Location Information, Reviews and Ratings (rating and comment), and Images/Files (all images, including payment receipts, are stored here).

Firebase Analytics:

Used for app performance and feature improvement. The data shared includes: Usage Data, Device Information, and Non-Identifying Order Data.

Firebase Crashlytics:

Used for stability and bug fixing. The data shared includes: Usage Data, Device Information, and Crash Logs.

Firebase Cloud Messaging (FCM):

Used for push notifications and order updates. The data shared includes: Personal Information (Account ID) and Device Information for delivery purposes.

Google Maps SDK / Apple Maps SDK:

Used to display maps and help you set delivery locations. The data shared is your Precise Location (when the app is in use).

All third-party services comply with strict privacy and data protection standards.

8. Payments

All payments are handled outside the app, such as through Vodafone Cash, InstaPay, or cash on delivery. BeityFood does not process or store any financial or payment data. Users can upload payment receipts only as proof of completed transactions.

9. Cookies

We do not use cookies since our app is a standalone mobile application (not a web-based service).

10. Children's Privacy

Our service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files immediately.

11. Your Rights

You can:

• Access, update, or delete your data (via the app or by contacting us).
• Disable push notifications from your device settings.
• Contact us for any privacy-related inquiries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify users of any significant changes by posting the new policy on this page and updating the "Last Updated" date at the top of the policy. Your continued use of the app after such updates constitutes your acceptance of the revised policy.

13. Contact Us