⚠️ Warning:
Account deletion is permanent and cannot be undone. Please read this page carefully before proceeding.
How to Delete Your Account
You can delete your BeityFood account directly from the mobile app by following these steps:
- Open the BeityFood app on your mobile device
- Log in to your account if you haven't already
- Go to your Settings section
- Scroll down and tap on "Delete Account"
- Confirm your decision when prompted
- Your account will be permanently deleted instantly
📧 Alternative Method:
If you cannot access the app, you can request deletion by emailing us directly at
customer_support@beityfood.com
with the subject "Account Deletion Request" and we will process your request promptly.
What Data Will Be Deleted
When you delete your account, the following information will be permanently and immediately removed:
- Personal Information: Name, email address, phone number
- Profile Data: Profile photos, chef logos, and uploaded images
- Authentication Data: Login credentials and authentication tokens
- Account Settings: Preferences, notifications settings, and app configurations
- Delivery Addresses: All saved delivery addresses
- Cart Data: Current shopping cart contents
- Device Tokens: Push notification tokens
- Chef Data (if applicable): Product listings, pricing, and business information
- Payment Method Addresses: Vodafone Cash numbers, InstaPay IDs
What Data Will Be Retained
For operational, statistical, and legal compliance purposes, certain data will be retained:
- Anonymized Order Records: Order data without any personal identifiers (no names, emails, phone numbers, or addresses) will be retained for 7 years for operational and statistical analysis purposes
Important: The retained order records will not contain any information that can identify you personally. All personal identifiers are permanently removed upon account deletion.
Data Retention Timeline
- Immediate Deletion: All personal data (name, email, phone number, uploaded images, profile information, authentication credentials, payment method addresses, etc.) will be permanently removed instantly
- 7 Years: Only anonymized order records (without any personal identifiers) for operational and statistical analysis purposes
Confirmation: You will receive confirmation once your account deletion is completed.
Before You Delete
Please consider the following before deleting your account:
- ✓ Complete any pending orders - You won't be able to track or manage orders after deletion
- ✓ Download your data - Contact us if you need a copy of your data before deletion
Account Reactivation
Once your account is deleted, it cannot be recovered or reactivated. If you wish to use BeityFood again in the future, you will need to create a new account from scratch.
Questions or Concerns?
If you have any questions about account deletion or data retention, please contact our support team:
Last updated: October 17, 2024